Accessing the PayFac Portal

You access the PayFac Portal from the Merchant Onboarding Home page, as shown in the figure, Merchant Onboarding Home Page. To use the Merchant Onboarding system, your organization must be enabled for Merchant Onboarding, and appropriate permission must be assigned to users of the system.

Your iQ Merchant Onboarding system credentials (username and password) are the same as those used to access the eCommerce iQ Reporting and Analytics system.

Browsers Supported

You must use one of the following supported web browsers with JavaScript enabled. For the best user experience, use Google Chrome or Mozilla Firefox.

• Google Chrome 22 and later (recommended)

• Mozilla Firefox 27 and later

• Microsoft - Internet Explorer 11 and later, Internet Explorer Mobile 11 and later, Edge 12 and later

• Safari 7 and later, Safari Mobile 6 and later

• Opera 14 and later

While other browsers may appear to function properly, Worldpay recommends that you upgrade your client system to one of the listed browsers to eliminate the chance of unexpected behavior. If you use an unsupported browser, an error message displays, which contains links for downloading a supported browser.